Shipping policy

Rugged Distribution Shipping Policy

Free shipping applies to standard sized orders totalling in excess of R1000. Large sized parcels will be billed accordingly e.g. a Bike Rack qualifies as a large sized parcel.

Your order is placed by our automated system into a processing que once the full amount reflects in our account and all stock is on hand. Processing time can take up to 1 working days depending on the processing load.

Delivery time is approximately 2-3 working days from dispatch depending delivery address.
For overnight express, same day delivery, public holiday, Saturday delivery or International courier options please contact us for a quotation. Your standard economy service shipping rate will be calculated during the checkout process. If, for a technical issue beyond our control, your shipping was calculated incorrectly, we will contact you as soon as possible with an updated quotation.

Regional and Township (Outlying) areas and international orders (outside of South Africa) will incur additional costs as well as an extended delivery time. Rugged Distribution reserves the right to communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated at the end of the checkout process is not the final price and subject to change. Rugged Distribution is not responsible for any taxes, customer clearing and duties that the client may incur on international shipping requests.

Failed delivery attempts due to customer entering incorrect details or failure to collect at address will result in your parcel being returned to Rugged Distribution. A shipping fee will be charged, up to the initial amount, to resend the parcel.